|NHS trusts may also publish their results on their websites and in their annual reports and||Service providers are encouraged to make the FFT accessible to all patients|
|There have been several improvements to make it easier to use and more accessible for the public||The NHS Friends and Family Test FFT was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed|
This means they should be able to help patients that may need assistance, such as people with disabilities, literacy issues or mental health problems.9
|It's a quick and anonymous way to give your views after receiving NHS care or treatment||If you wish to give feedback for a hospital service, contact the Patient and Public Involvement PPI team or the team at your hospital|
|Does the FFT replace the NHS complaints procedure or other forms of feedback? Information about what could have been better is used to continuously improve services||If you feel that you should have been given the opportunity to respond, but did not receive the question, speak to a member of staff first|
Here you can see percentage scores, which show how many people would recommend the service.